Due to the current COVID 19 situation orders may experience shipping delays. Thank you for your understanding.

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Toll free: 1.866.900.5656

My Account

Click the My Account link at the top right side of our site. Enter your email address. Select "I am a new customer". Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
Go to My account at the top right hand side of our site to edit your account information
Click here to reset your password using your registered email address.

Order Status

Go to "My Account" and click the link Review orders / track packages to check your orders’ status and/or to track your order.
Click the "My Account" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you..

Shipping and Returns

Please create an account by clicking "My Account" at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. Payments received after the FedEx / USPS cut off times will be shipped the following business day. You can find information regarding shipping and transit time in our Shipping Policy section.
Please see individual item's pages for more information on the availability of each product. Also, after placing your order, you may click the "Review orders / track packages" to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
Please see our Shipping and Refunds Policy for complete details on returning an item.

Guarantees

It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!
We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

Pricing and Billing

During the checkout process you may choose any of our current payment options (Visa, MasterCard, Amex, Discover) and continue to place your order. Please note that we will not ship your order until we receive payment from you..
You only have to pay sales tax if you are located in the same state as our warehouse.
Click the "My Account" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
Click the "My Account" link at the top right hand side of our site, once logged in you will find the option to Print Invoices.
Credits usually take 7-10 business days from the time we receive your item(s).
Your credit card will be charged within 24 hours prior to shipment of your item(s).

Buyer's Guide

To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, click here.
To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.
To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.
After adding items to your cart, click the "My Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.

Additional Support

You can contact us at: [email protected] or by phone at 1.866.900.5656 Monday to Friday from 9am to 5.45pm EST.